Plans, payment and cancelling

Status: the “Subscription” screen is at /billing. Prices are without VAT.

What you get

You pay for what you use.
If Rastezh does not find you money, you get your subscription back (see Guarantees).

	Start	Growth	Pro	Scale
Per month	€69	€219	€479	from €1,079
Per year	€690	€2,190	€4,790	from €10,790
Orders per month	150	1,000	3,000	unlimited

For the first 50 companies: €41 / €131 / €287 per month, as long as the subscription is uninterrupted.
You pay 3 months ahead (€123 / €393 / €861) or 12 months ahead (€410 / €1,310 / €2,870).
14 days full refund. The place and the price are lost then.

7 days free, with a card. From the moment you enter your card. On day 8 the chosen plan is charged. Tap “Stop the trial” under “Subscription” and you pay nothing.
On the 3rd day without orders you get a reminder. Another comes 3 days before the end.
If the payment fails, we write to you and try again.
If you stop, the store moves to the free plan. Orders keep arriving. We keep the data for 30 days.

Open “Subscription”.
Choose the period.
- You see: the price of each plan.
Tap “Choose” on the plan.
- First time only: the invoice details and the agreement. After that it is one click.
Pay on the Stripe page.
- You see: you return to “Subscription”, the plan is active. The invoice comes from inv.bg. On the invoice for Romania you see the amount in lei, at the BNR rate.

Bank transfer (3 months, a year, Pro, Scale): write to zdravei@rastezh.bg. The subscription starts when the money arrives.

Under “Subscription” tap “Switch to” on the new plan.
- Up: immediately. You see the difference before you confirm.
- Down: at the end of the paid period.
Confirm.

At most 3 changes in 30 days.

Under “Subscription” tap “Card and invoices”.
- You see: the Stripe page, where you change the card and download documents.

Under “Subscription” tap “Cancel the subscription”.
Say why or choose “No reason”.
Confirm the cancellation.
- You see: until when it is paid. Until then everything works.
If you change your mind, tap “Do not cancel” before the end.

Pause: up to 60 days, once every 12 months. The founder price is not lost.

After the end: data is kept for 30 days. Then it is deleted. Invoices stay, as the law requires.

By default it is off. When the limit is reached, the feature stops until next month.
Your sales never stop. Up to 110% of the order limit everything works. Above that we keep every order, but Shield and the calculations wait for it.
With pay-over-limit and a cap: order €0.05, SMS €0.08, AI description €0.05, 1,000 emails €1.

Day after the failed payment	What happens	What to do
0–6	everything works, we send reminders	Pay or confirm in your bank.
7	SMS, emails, AI and Shield messages stop	Pay. Everything comes back at once.
14	read-only	Pay or download your data.
28	the subscription stops, data stays for 30 days	Pay to bring it back. The founder price is kept for another 60 days.

Something else	What to do
The bank asks for confirmation	Confirm in its app.
There is no invoice	Check “Spam”. The Stripe note is a pro forma, the tax invoice comes from inv.bg.

Cash-on-delivery refund (from the Growth plan): if within 60 days refusals do not fall compared with the 60 days before, we return the subscription for those two months. It needs at least 100 orders, Shield with the recommended rules and data from before Shield.
Card only: if within 30 days Money does not find a single euro you had not seen, we return the subscription.
From the first payment. One per company.

Can I pay in lei? Prices are in €. On the invoice for Romania we show the amount in lei, at the BNR rate.

Who do I write to about payment? To zdravei@rastezh.bg. It goes straight to Denis.