Emails to customers
Status: the screen works. Emails go out once we switch mail on.
Open Emails in the menu.
What you get
- Emails that go out by themselves, at the right moment.
- We measure them in profit from delivered orders, not in opened emails.
What you need
- The email records. See Email records.
- Customers with consent. Without consent, the email does not go.
- For the abandoned cart: WooCommerce.
Sequences
| Sequence | When it goes |
|---|---|
| After delivery | the parcel was delivered |
| After a refusal | the customer refused a parcel |
| Time for a new order | see Customers |
| Sleeping | the customer has not ordered for a long time |
| Abandoned cart | goods were left in the cart |
What the customer sees
Every email has an unsubscribe link.
- The customer taps the link.
- They see: the confirmation of the unsubscribe and a button to subscribe again.
What to do now
- Set up the Email records.
- Open Emails → Sequences and choose Set up.
- See the text, send yourself a test and switch it on.
- Results are in Emails → Results.
- If you come from another program, move your subscribers. See Switching from another tool.
If something goes wrong
| What you see | What to do |
|---|---|
| The emails do not go | Check the email records. |
| Mail is Paused | You see the reason and the date you can resume from. Fix the reason first. |
| A customer complains about an email | Unsubscribing is one click. After it they get nothing more. |
Questions
Can I write to everyone who bought? No. A purchase is not consent.
How much does it cost? Up to the plan's limit it is included. Above it: €1 per 1,000 emails.