Where is the parcel
Status: the page for the buyer works, if there is data from the courier. This way the customer does not call to ask.
What you get
- The customer sees by themselves where the parcel is.
- Fewer “where is my order” phone calls.
- You can suggest another purchase while the customer is looking.
What you need
- A connected courier. See First steps.
What the customer sees
- The customer opens the link in the message.
- They see: “Where is the parcel”, the order number, “To pay:” and “Estimated delivery”.
- They see the parcel's journey:
- the AWB was generated;
- the parcel was handed to the courier;
- in transit;
- the courier is on the way to you;
- it is waiting at the pickup point or in the easybox;
- delivered.
- If something goes wrong, they see “Delivery failed” or “Returning to the sender”.
- At the bottom You may like and Return a product can appear.
- I do not want messages for this order stops the messages for that order.
If something goes wrong
| What you see | What to do |
|---|---|
| The customer sees “The link is not valid” | They should copy the full link. |
| It says “The link has expired” | The customer contacts you. Tell them the status from the courier. |
| The status does not change | The courier has not updated yet. Econt comes every 30 minutes, the others every 1–4 hours. |
Questions
Does “Return a product” work all the way? The page for the return request does not exist yet. Tell the customer to write to you.
In what language is it? In the language of the country the parcel goes to.